GENERAL BOOKING CONDITIONS

The camping site does not guarantee any specific sector or pitch/accommodation number.

Booking confirmation will be subject to prior acceptance by the campsite and will be sent to you upon receipt of deposit payment. Payments can be made by credit card or bank transfer.

Any modification (name, number of people, dates, type of pitch or accommodation) must be requested in writing by email to [email protected] prior to arrival (min. 72h). E-mail sender has to be the same as the one in the booking. Booking Department will answer your request for changes depending on availability. All requests will be subject to approval.

Cancellation request must be sent by e-mail to [email protected].

The campsite reserves the right to cancel within a period of 48h, from the moment the booking is made, as well as to modify the conditons set out herein if required.

Visits: Visitors may come on site, after inscription at Reception desk and payment of admission fee (camping pitch and accommodation). Visitors access time is from 9h to 21h.

In accommodations, people who have not been detailed on the initial booking form will be considered as “visitors”, even if accommodation is not fully occupied.

Offers: The different offers (accommodation/camping place) are not cumulative and are only valid for holidays in which every night is spent at the campsite. If this condition is not met, the offer in question will not be applied.

Silence rules between 23h00 and 07h00.

Tourist tax: In accordance with the fee in force (applied to person over 16 years old / day (maximum 1 week).

Minors unaccompanied by their parents or legal guardians will not be permitted. It implies the automatic cancellation of the booking request.

The campsite reserves the right of admission and decline group bookings.

Dogs must be kept under supervision and on a leash at all times on campsite facilities. Dangerous dogs are not allowed at the campsite.

SPECIFIC CONDITIONS FOR CAMPING PITCHES

Camping pitch will be available from midday onwards. 

Camping pitch must be vacated before midday. 

The camping site does not guarantee any pitch number or specific sector.   

Reserved pitch is held until 20h of the day of arrival. If the pitch is not occupied before that time booking will be automatically cancelled, unless prior written notice of late arrival has been given.

Stays which are shortened (late arrival, early departure) will not be refunded.

Maximum 6 people per pitch allowed. 

Pets are allowed in camping pitches subject to payment.

Deposit: Credit card details will be requested as a deposit for your stay.

Down payment of 30% of the total amount of your rental is required to be paid to make a booking. It can be paid by credit card when filling in the online booking form or by bank transfer within 15 days after the booking date. Upon receipt of the payment, a booking confirmation e-mail will be sent to you.

The outstanding amount due for your stay must be paid at least two weeks before the arrival date. Upon receipt of the payment, a booking confirmation e-mail will be sent to you.

Cancellation conditions

If you have paid a deposit:

  • In case of cancellation 30 days or more before the arrival date, 50% of the amount will be refunded.
  • In case of cancellation less than 30 days before the arrival date, the amount will not be refunded.
SPECIFIC CONDITIONS FOR ACCOMMODATIONS

(Mobile Homes, bungalows and rental tents)

Pets are not permitted in accommodations and surrounding area with the exception of mobile-home Mediterranee, Bungalow Plus and Bungalow Doring.

Accommodations are available from 4pm and must be vacated by 10am.

The camping site does not guarantee a specific sector or accommodation number. The campsite reserves the right to change accommodation at any point in time and to offer the customer an equivalent accommodation instead.

Booking is held until 20h of the day of arrival. If the accommodation is not occupied before that time, booking will be automatically cancelled, unless prior written notice of late arrival has been given.

Stays which are shortened (late arrival, early departure) will not be refunded.   

Rate includes 1 vehicle/accommodation. Car fee will be requested to enter extra cars at the campsite (rate in force).

Accommodation is provided for a specific number of occupants. In no event may it be occupied by more people (including children and babies). If this is the case, management has the right to refuse entry to any additional people.  It is forbidden to build up additional tents next to the bungalow.

Bed linen and towels (when provided) will be replaced once a week. We strive to mitigate our impact on the environment and be an environmentally friendly campsite. We remind you that towels provided by us are not allowed to be used at the beach / swimming pool. Rental bedding service is only available from 8h-20h at Reception.

Visits: Visitors  may come on site, after inscription at Reception desk and payment of admission fee (camping pitch and accommodation).

In accommodations, people who have not been detailed on the initial booking form will be considered as “visitors”, even if the accommodation is not fully occupied.

Deposit: Credit card details will be requested as a deposit for the accommodation. In case of damage or missing items, those will be charged to your card. If you do not own a credit card, a 100€ deposit will be requested.

Down payment of 30% of the total amount of your rental is required to be paid to make a booking. It can be paid by credit card when filling in the online booking form or by bank transfer within 15 days after the booking date. Upon receipt of the payment, a booking confirmation e-mail will be sent to you.

The outstanding amount due for your stay must be paid at least two weeks before the arrival date. Upon receipt of the payment, a booking confirmation e-mail will be sent to you.

Cancellation conditions

  • In case of cancellation more than 30 days before the arrival date, 80% of the amount will be refunded.
  • In case of cancellation between 30 days and 15 days before the arrival date, 50% of the amount will be refunded.
  • In case of cancellation less than 15 days before the arrival date, nothing will be refunded.
COVID WARRANTY: MAKE YOUR WORRY-FREE BOOKING

We inform you that if COVID related events prevent you from travelling, the amount that you have already paid will be refunded as long as these events include:

  • Restrictions or suspensions decreed by government authorities (border closure, travelling restrictions decreed by government).
    Note: Travelling government RECOMMENDATIONS are not enough to prevent you from travelling.
  • COVID infection. The reservation holder or one of the accompanying persons in the reservation has been infected by Covid provided that Spanish/Catalan law request mandatory quarantine. An official medical document certifying that a person listed in the booking suffers from COVID infection will be requested.